Our focus is complete customer satisfaction.
In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation.
Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us.
Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us via contact form.
Requests received later than 90 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Refund Policy
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our service we can provide a refund.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
• Up to 30 days before journey — 15% of Total Cost
• Up to 25 days before journey — 20% of Total Cost
• Up to 20 days before journey — 50 % of Total Cost
• Less than 20 days before journey — NO REFUND
• Refunds Take Minimum 15 Working Days.
For any additional information / clarification, kindly get in touch
FAQ
Q. How can I book service with Makwena?
A. You can book a tour, accommodation, flight or an event from website, or you can contact us using contact form page, our team will assist you.
Q. what are the payment accepted for online booking?
A. We do accept direct bank Transfer, all credit and debit cards.
Q. Can I cancel my service or tour once booked online?
A. Yes, we have cancellation policy, please check cancellation policy page for more information.
Q. I can select some dates while on a booking tour?
A. This means tour cannot be operated on those days, you should consider other dates or contact us, will assist you.
Q. Can I get commission if I signup as partner and booked service or tour on behalf of my customers?
A. Yes, you can get commission, please contact our team will assist you.